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Go to FAQHow can we help?
You will find answers to the most frequently asked questions below. If that does not solve your issue, send us a support request.
For questions about our products or to get to know us, please use our contact form.
Go to contact pageFrequently asked questions
Account & login
How do I register and sign in?
Via “Register for free” – there you choose OverTheAir or vsNEW. Your account will be reviewed and your login details will be sent by email. Verification takes place within one day. After that, sign in via “Login”.
What can I do in the OverTheAir dashboard after registering?
After registering, the following features are available in your dashboard:
- Test vehicles with OverTheAir via VIN query
- View all your reports
- Update your company details
Does my login also work for vsNEW?
No. OverTheAir and vsNEW each have their own account. If you want to use both products, register for both.
vsNEW
How do I order the dongle?
Right after registering in the vsNEW shop, you can add the dongle to your cart and order it. The dongle is a one-time purchase. There are no running device costs, and it can be ordered centrally for multiple locations.
How does a battery test with vsNEW work?
Connect the vehicle to the dongle and the vsNEW app, start the test and follow the steps shown in the app. The battery data is then analysed and a certificate is created.
How long does a test take?
In just 2 minutes, the smart battery check delivers a data-based analysis of battery health at cell level. You will receive the report by email.
Which vehicles can I test?
vsNEW is compatible with over 93% of all electric and hybrid vehicles. You can see the models in the manufacturer list.
What should I consider before a battery test?
The vehicle should be in the correct operating state (vehicle switched on or ignition on). Make sure you have a stable internet connection and, for an OBD test, that the diagnostic device is connected correctly.
Why is my vehicle not recognised automatically?
The vehicle may not be clearly identifiable. Check the connection and, if necessary, select the matching vehicle model manually.
What can I do if the connection to the vehicle drops?
Check the connection between the diagnostic device, the vehicle and the app. Then restart the test. If the problem persists, please contact our support team.
Why does the test stop during data collection?
This can be caused by connection problems or delayed communication with the vehicle. Check the connection and try again (select the “Startover” option again).
What happens if I selected the wrong vehicle model?
Selecting the wrong model can lead to incorrect information in the certificate. Repeat the test with the correct vehicle model or contact our support team.
OverTheAir
Where do I find the VIN?
The VIN (vehicle identification number) is shown in the vehicle registration document and on the vehicle itself, for example at the bottom of the windscreen.
Which vehicles are supported?
Electric vehicles only, selected models, built 08/24 or later. You can see which manufacturers these are in the list of supported manufacturers.
What happens if the manufacturer does not provide any data?
Then you pay nothing and the query remains free of charge. This also applies if the manufacturer only provides values older than six months. The report is marked as free of charge in your history.
Why can I not start an OTA test?
Not all vehicles support OTA tests. A missing vehicle authorisation or connection problems can also prevent the test.
Billing & data protection
How does billing work?
You are only charged per successful test or report (pay-per-use). There is no basic fee and no subscription. The vsNEW dongle is a one-time purchase.
Is the offer also available to private customers?
No, our offer is aimed exclusively at business customers (B2B).
Is my data secure?
Yes. Our services are GDPR-compliant and meet the highest data protection standards. Find out more in our privacy policy.
Certificates & battery values
What is the difference between an OTA and an OBD test?
In an OBD test, the vehicle data is read out via a diagnostic device. An OTA test is carried out wirelessly via a digital connection to the vehicle, without connecting an additional diagnostic device.
Why was no certificate created after the test?
It may not have been possible to record or process all the required vehicle data. Contact our support team so that we can check the test.
What can I do if information in the certificate is incorrect?
Contact our support team with the vehicle identification number (VIN) and the email address used. We will check the information and correct it if necessary.
Why does the range differ from the manufacturer’s figures?
The stated range is based on the reference data stored for the respective vehicle. Differences can arise, for example, from different battery variants or vehicle equipment.
What is the difference between SoH and SoC?
The state of health (SoH) describes the condition of the battery. The state of charge (SoC), on the other hand, shows the battery’s current charge level.
Why does another provider show a different SoH value?
vsNEW uses the battery data provided by the vehicle manufacturer. Other providers may use different measurement and calculation methods, which can lead to differences.
Why are certain battery values not displayed?
The available battery data depends on the respective vehicle manufacturer and model. If certain values are not displayed, this may be because they are not provided by the vehicle or are not yet stored in our database. In this case, feel free to contact our Experts team. We will check the missing values and try to add them to our database where possible.